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The Ergo Group - Makers of Vivenda

Navigation Tips:

Vivenda gives you easy ways to navigate: a folder like navigation tree, the list browser and the breadcrumbs above it. Using these appropriately will save you a lot of time and get you where you want, when you want. See our online navigation demo which includes some examples of navigation strategies, consectetuer adipiscing elit.

Search is your friend

Did you know that Vivenda has a very powerful, flexible and easy to use search function? The Search button on the top right corner of the screen allows you to enter search terms and searches for them in all the database fields. This means you can do full text search! For best results, the trick is to click on an item that contains the items you are searching for. If you position yourself on a Project, for example, Vivenda will only search for items under that project. Happy hunting!

Have you used the online help?

Vivenda has a very extensive help system with loads of useful tips for getting your work done faster and detailed process documentation. In the help files you will find information such as the different steps in the New Contract process, or how to link customers to one another.

Welcome to Our Newsletter

by Hector Cardemas, President and CEO, The Ergo Group, Inc. Welcome to the first issue of our new Vivenda product newsletter. We will be publishing and distributing this newsletter to Vivenda users every two weeks. We hope that you will find our newsletter to contain useful information about product updates, new functionality and tips for getting the most out of Vivenda. If you miss an issue, you can go to our website and view all of our past issues. We hope you enjoy the newletter and as always, we appreciate any comments or suggestions. Please send those to newsletters@vivendasoftware.com

A New Look for Vivenda

Vivenda is sporting a new look! We wanted to make Vivenda easier on the eyes, easier to navigate and more intuitive to use.

Vivenda's new look is the result of some simple design changes:

  • a white border around sections, tabs and views to make the application's look cleaner and softer
  • we put the action bar on its own horizontal space so that the view tabs don't crowd it out
  • we also left aligned action buttons to make them more prominent and easier to find
  • finally, we added hover behaviours to all the clickable items to make them standout and feel more dynamic.

We hope you like our new look and we will continue to work to improve Vivenda's appearance and ease of use.

 

Vivenda's New Look

More Powerfull Customer Follow-Up

Following up with customers is one of the most important tasks that Vivenda accomplishes. We listened to your needs and modified the Sales Follow-Up workflow to make it more flexible. We have changed its name to Customer Follow-Up to reflect its greater versatility. With it you can now, not only do sales related follow up, but any kind of follow-up with clients, for example respond to customer inquiries, complaints and suggestions, whether they are sales related or not. When you initiate a new contact with an existing customer you now can classify the reason for the contact: is it a question about billing? Or a question about unit delivery? Is it a complaint? We have also updated reports so that this new information can be used to query the database. This new feature will make Vivenda a more powerful tool for managing every interaction with your customers.

Never Double Book a Parking Slot!

Nothing irritates a customer more than realizing they don't have the parking spaces promised by their sales agent. Vivenda now incorporates a project-wide parking inventory that helps you avoid double booking parking slots. Each project has a single inventory of parking spaces. When a contract is negotiated, parking spaces are allocated to each unit by the sales person or contract administrator and withdrawn from inventory. They are only released if a sales is cancelled. This works in conjunction with contract amendments when customers pay for parking slots. After the contract parking amendment is created, you simply assign the parking space to the unit.

Milestone Driven Deposits

Scheduling deposits on high rise condo towers is relatively straight forward: a certain amount is due at signing, other amounts are due a fixed number of days after. This is not so simple in other kinds of developments. Sometimes deposits are conditional on certain construction milestones being reached. For example, final permits being received from the local jurisdiction or mass grading having been completed. Vivenda now supports milestone driven deposits. This functionality allows you to configure a project with a set of milestones and assign those milestones to specific scheduled deposits. Vivenda also has a milestone workflow so you can track progress on milestones. When milestones are reached, any scheduled deposits linked to these milestones automatically become due. If you would like a demonstration of this new functionality please shoot us an e-mail at support@vivendasoftware.com